Shipping Policy

Last Updated: July 16, 2025

Thank you for shopping with The Bra Coach! We’re committed to getting your order to you quickly and safely. This policy outlines our shipping and delivery practices for orders within Canada.

Shipping Zone

We currently ship to addresses within Canada only. International shipping is not available at this time.

Shipping Options

Standard Shipping

• Carriers: Canada Post or other cost-effective carriers
• Delivery Time: 5-7 business days after order processing
• Cost: $10 flat rate across Canada for average orders (2-3 bras)
• Large Orders: Additional shipping costs apply for bulk or oversized orders

In-Store Pickup

• Location: 1504 – 108 St. NW, Edmonton, Alberta
• Cost: Free
• Scheduling: Book your pickup time using the calendar on our website or call us at 780-952-8538
• Notification: Email sent when order is ready for pickup
• Fitting: We encourage you to try on your order in-store to ensure the perfect fit

Special/Custom Orders

• Processing Time: Up to 4 weeks for delivery
• Communication: We’ll contact you directly with specific timelines for your order
• Shipping: Same shipping options apply once order arrives

Store hours and contact information are available in our website footer.

Order Processing

• Processing Time: 2-4 business days after payment confirmation
• Weekend/Holiday Orders: Processed on the next business day
• Tracking: Email notification with tracking number sent once shipped

Shipping Costs

• Standard Orders (2-3 bras): $10 flat rate across Canada
• Large/Bulk Orders: Additional shipping costs apply
• In-Store Pickup: Free

All shipping costs are clearly displayed at checkout before you complete your purchase.

Delivery Information

Your Responsibility

• Provide accurate and complete shipping address during checkout
• We are not responsible for orders shipped to incorrect addresses you provide

Delivery Attempts

• Carriers will make multiple delivery attempts
• If delivery fails after several attempts, packages may be returned to us
• Additional shipping charges may apply for re-shipment

Potential Delays

Delivery times may be affected by:

• Remote locations
• Extreme weather conditions
• Carrier service disruptions

We’ll keep you informed of any significant delays.

Issues with Your Order

Damaged Packages

If your order arrives damaged:

1. Contact us immediately at info@thebracoach.ca
2. Include photos of the damage
3. We’ll work quickly to resolve the issue

Lost Packages

If your package appears lost in transit:

1. Contact us at info@thebracoach.ca
2. We’ll investigate with the carrier
3. Replacement or refund will be provided as appropriate

Returns

For return information, please see our separate Returns & Exchanges Policy.

Contact Us

Questions about shipping or need order assistance?

• Email: info@thebracoach.ca
• Phone: 780-952-8538
• In-Store: 1504 – 108 St. NW, Edmonton, Alberta

Policy Updates

We may update this Shipping Policy periodically. Changes will be posted on this page with an updated date at the top.

This policy applies to all orders placed after July 16, 2025.